At The Monash, we’re committed to delivering your order safely and promptly. Please review the details of our shipping policy below:
When Will My Order Be Delivered?
We aim to deliver your order within 2 to 5 business days. Orders placed on Sundays or public holidays will be processed on the next working day.
Please note:
- Deliveries may experience slight delays during peak shopping seasons or if additional order verification is required.
- Orders paid through our online payment system are subject to fraud screening and will proceed once approved by our payment gateway.
- For Cash on Delivery (COD) orders, payment will be collected at your shipping address upon delivery.
Once your order is shipped, we will send you an email with the tracking details. Be sure to check your spam or junk folders if you don’t see it in your inbox.
Shipping Charges
We offer flat-rate shipping across Pakistan.
A fixed shipping fee of PKR 195 will be applied to all orders, regardless of location or weight.
Which Courier Service Do We Use?
We partner with reliable courier companies to ensure secure and timely deliveries.
The selected courier service depends on your delivery location and package type.
Once dispatched, you will receive an email containing the courier name and tracking number.
What If I’m Not Home During Delivery?
Our courier will send an SMS notification with the payable amount prior to delivery.
If you’re unavailable at the time of delivery, the package may be handed over to a trusted person or family member at the provided address.
Order Cancellation Policy
For Cash on Delivery orders, we attempt to confirm your order via up to two verification calls. If we do not receive confirmation, the order may be cancelled automatically.
Customers may request to cancel their order at any time before it has been shipped.
The Monash reserves the right to cancel any order under the following circumstances:
- The item is out of stock
- Invalid contact information
- Technical issues during checkout
If you have any questions regarding shipping or order status, please feel free to contact our customer support team.