At The Monash, customer satisfaction is our priority. Please review our refund policy carefully to understand how we handle returns and refunds.
How Will My Money Be Refunded?
Once your return has been approved and received by The Monash, your refund will be processed via Bank Transfer. Please ensure that the returned items are in perfect condition, unused, and contain all original labels and tags.
When Will I Receive My Refund?
After your return is approved, you will receive a confirmation email or WhatsApp message from our support team. The refund will be transferred to the bank account details you provided at the time of return confirmation.
What Should I Do If the Refund Amount Is Incorrect?
If you believe the refunded amount is incorrect, please contact our Customer Support team. We’ll look into the issue and resolve it as soon as possible.
📧 Email: sales@themonash.com
📞 Call : 03161761352
Do You Refund Shipping Charges If I Return All Items in an Order?
Unfortunately, shipping charges are non-refundable, even if the full order is returned.
- Returns requested or sent outside the allowed time frame, or items not in their original condition, may be refused.