At The Monash, we take pride in offering a unique and high-quality product collection. Your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help! We offer a simple exchange process so you can replace your product with another item of your choice—provided a few basic conditions are met.
How Long Do I Have to Exchange a Product?
We follow a 7-day exchange policy. This means you have 7 days from the date of purchase to request an exchange.
To initiate the exchange process, please contact us at:
📧 Email: sales@themonash.com
Can I Exchange a Used Product?
Unfortunately, used products are not eligible for exchange. To qualify, the product must be:
- In the same condition as received
- Unworn or unused
- With original tags
- In the original packaging
- Accompanied by the purchase receipt or proof of purchase
How Can Customers Return Their Products for Exchange?
You can return your product in either of the following ways:
- In-Store
- By Mail
Who Pays for Return Shipping?
Return shipping is free.
However, please note that original shipping costs are non-refundable.
Item Condition Requirement
All returned items must be in new condition to be eligible for an exchange.
Contact Information
Have questions? We’re here 24/7 to support you.
- 📧 Email: sales@themonash.com
- 📞 Phone & WhatsApp: 03161761352
- 🏠 Address: House no 838 Street 25 Ghauri Town Phase 3 Islamabad